HELP · SUPPORT
Support
Need help with Aestella? Email aestellabeauty@gmail.com. We usually reply within 2 business days.
Common questions
How do I restore Premium on a new phone?
Open Aestella, tap any Premium feature to reach the upgrade screen, and tap Restore Purchases. Use the same Apple ID or Google account you bought with.
How do I cancel my subscription?
iPhone: Settings → your name → Subscriptions → Aestella. Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the app does not cancel it.
How do I get a refund?
Purchases are processed by Apple or Google. Request a refund at reportaproblem.apple.com or through Google Play.
I didn't get my confirmation email.
Check your spam folder, then sign up again with the same email. If it still doesn't arrive, email us.
How do I delete an AI Preview?
Open the saved Preview and choose Delete. This removes both your original photo and the generated image.
How do I delete my account?
See Delete Account.
Are AI Previews real results?
No. They are AI visualizations to help you explore, not predictions of treatment outcomes. Talk to a licensed provider about what is right for you.
Aestella is educational and does not provide medical advice. For a medical concern, contact a licensed professional.
AESTELLA IS OPERATED BY SYSTEMIZE.